Saas Health Check
What are we checking for?
Much like we need to see our physician every year to get an annual physical a SaaS health check can provide an array of insights into your business that you may not realize your missing. Many times these items are due to leaders being more focused on keeping the business running and not having enough time to re-evaluate pricing and cost models, identifying technical and process debt, or a lack of knowledge on how to pivot the organization into the correct space. Our team of specialist can review many aspects and provide a comprehensive remediation plan.
Business & Pricing Models
Many businesses establish their business and pricing models early in their inception and don't routinely go back to see if they are leaving money on the table with value added services/features that could be upsold. This is not the only form of leaving money on the table. Understanding operational costs especially in the cloud could be the difference of profit and loss. With over 20 years of experience in the SaaS industry our experts can help redefine your pricing models, show you missing opportunities, and even recommend technological solutions to lower your cloud spend.
Customer Experience & Satisfaction
Customer experience (CX) is the most important aspect of running a successful business. In today's competitive market, it is essential to provide efficient and responsive customer experiences in order to stay ahead of the competition. Measuring the complexity of the user experience is a crucial part of providing such experiences. By understanding how customers interact with your product or service, you can make necessary adjustments to prevent abandoned transactions. Providing a great customer experience will not only keep your current customers happy, but it will also attract new business. Therefore, it is essential to make customer experience a top priority in your organization.
Excellent customer service is the bedrock of any successful business. Not only do happy customers spend more money and are more likely to come back, but they also act as valuable advocates, spreading the word about your brand to their friends and family. There are a number of ways to measure customer satisfaction, but one of the most commonly used is CSAT (Customer Satisfaction Score). In addition to measuring CSAT scores, you should also strive to convert non-referrable customers into referrable ones. This can be achieved by providing an exceptional level of customer service and creating memorable experiences that keep people coming back for more. By focusing on customer satisfaction, you can ensure that your business remains competitive and thriving for years to come.
Technical & Process Debt
Tech or process debt is the result of shortcuts taken during the software development process. It can lead to major problems down the road, including decreased customer and employee satisfaction. Toil is another big issue caused by tech debt. This is when employees have to work night and day just to keep the lights on, so to speak. If you're worried you may have tech or process debt, let our experts help you refine your development process. We'll make sure you're on the right track and help increase customer and employee satisfaction in the long run.
Organizational Pivot
There are a million and one reasons why a company might need to change direction: a new competitor has arrived on the scene, tastes have shifted, technology has made previously viable business models obsolescent. Whatever the reason for the pivot, one thing is certain: it won't be easy. Old habits die hard, and convincing your team to change the way they've been doing things for years is no small feat. That's where we come in. We know what it takes to get a team on board with a new vision, and we're ready to put our expertise to work for you.